At Sairam Herbals, customer satisfaction is our priority. We are committed to providing a transparent and fair shopping experience. Please read our Return, Refund, Replacement, and Cancellation Policy carefully.
We offer a 7-day return window from the date of delivery. Customers may request a return within 7 days of receiving their order.
To qualify for a return:
The product must be unused, unopened, and in its original packaging.
The customer must provide a valid receipt, invoice, or proof of purchase.
The return request must be submitted within 7 days of delivery.
To initiate a return, please contact us via email with your order details. Once your request is reviewed and approved, we will provide instructions regarding the return process and shipping address.
Important:
Returns sent without prior authorization will not be accepted.
Customers are advised not to return products until approval has been received from our support team.
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
To process a replacement request, please provide:
Order number
Clear photographs and/or videos showing the damage or defect
A brief description of the issue
Our team will review the submitted evidence.
If the claim is approved, the product will be eligible for replacement.
The replacement product will be dispatched within 7–10 business days, subject to stock availability.
If the requested replacement item is unavailable, Sairam Herbals reserves the right to:
Issue a refund, or
Offer an alternative product of equal value.
Once the returned product is received and inspected, we will notify you regarding the status of your refund request.
If the refund is approved:
The refund will be processed to the original payment method used during purchase.
Refunds are generally credited within 10 business days after approval.
A confirmation notification will be sent once the refund has been initiated.
Please note that processing times may vary depending on your bank, payment provider, or financial institution.
Orders may be cancelled before dispatch by contacting our customer support team.
Phone: +91-9179026596
Email: sairamherbal@gmail.com
Orders that have already been dispatched cannot be cancelled.
Cancellation requests are subject to verification of order status.
All return, replacement, refund, and cancellation requests are subject to review and approval by Sairam Herbals.
Fraudulent, abusive, or frivolous return requests may result in account suspension and/or legal action where applicable.
Sairam Herbals reserves the right to modify, update, or discontinue this policy at any time without prior notice.
Any changes to this policy will become effective immediately upon publication on our website.
Customer Support: +91-9179026596
Email: sairamherbal@gmail.com
Website: www.sairamherbals.com
We appreciate your trust in Sairam Herbals and are committed to ensuring a smooth and reliable shopping experience.
