Shipping Policy

Shipping Policy – Sairam Herbals

1. General Information

1.1 Product Availability

Product availability may impact your order. If an item is out of stock, we will notify you promptly. If suitable, we may suggest an alternative product, and your order will be updated only upon your confirmation.


1.2 Delivery Time

We aim to deliver your products quickly while maintaining high standards of packaging and care.

  • For same-day delivery, please place your order before 10:00 AM.

  • Orders placed after 10:00 AM will be processed for next-day delivery.

  • Your Product will be delivered within 5-7 business working days

Note: These are estimated delivery times and may vary due to:

  • Order approval,

  • Shipping logistics,

  • Your specific location,

  • Delivery method,

  • Nature of the items ordered.

We do not deliver on Sundays in the following cities:
Bilaspur, Bhilai/Durg, Nagpur, Nashik, Aurangabad, Jabalpur, Ranchi, Dhanbad, and Bhubaneswar.
Orders placed near the weekend may experience slight delays.

If a delivery attempt is unsuccessful due to customer unavailability or other issues, we will retry delivery within 48 hours.

All products are securely and hygienically packed to preserve their quality and safety during transit.

Note: Orders below ₹300 attract a nominal delivery charge.
Orders above ₹300 typically enjoy free delivery, unless stated otherwise.


1.3 Delivery Instructions

You can provide special delivery instructions (e.g., leave with security, call before delivery) at the time of placing your order.


1.4 Shipping Costs

Shipping charges are based on your delivery location and the method of delivery. You can view the final shipping charges at checkout.

Order ValueDelivery Charge
Up to ₹299₹15
₹300 – ₹1000FREE Shipping
₹1000 or moreFREE Shipping

1.5 Damaged Items in Transit

If your order arrives in damaged packaging or if items appear tampered, please contact us immediately at:

📞 +91-9179026596
📧 sairamherbal@gmail.com

We’ll address the issue promptly and ensure your satisfaction.


1.6 Questions & Support

For any assistance regarding shipping, order tracking, or delivery, feel free to reach out:

📞 +91-9179026596
📧 sairamherbal@gmail.com


2. Terms of Shipping and Delivery

2.1 Delays

While we strive to ensure timely deliveries, certain unforeseen circumstances may cause delays:

  • Logistics disruptions

  • Adverse weather conditions

  • Political unrest or governmental restrictions

  • Natural disasters (e.g., floods, earthquakes)

  • Other events beyond our control

If a delay occurs, we will make reasonable efforts to inform you via email or SMS. However, we are not liable for any loss or inconvenience resulting from such delays and do not guarantee compensation.


2.2 Shipping Charges

Shipping fees may vary based on:

  • Product value,

  • Type of item,

  • Delivery location,

  • Chosen payment method.

If applicable, shipping charges will be added at checkout. These charges are non-refundable unless the product is:

  • Defective,

  • Damaged,

  • Incorrect,
    …and only after verification by our team.

Once delivered, ownership and risk of the product passes to you.


2.3 Tracking Information

We provide tracking details, where available. However, we cannot guarantee real-time accuracy of tracking updates due to technical or logistical limitations.


2.4 Delivery Personnel and Conduct

We work with logistics partners and delivery personnel who are expected to maintain professionalism and courtesy. However, we do not have direct control over the conduct of every delivery individual.

We are not liable for:

  • Rude or unprofessional behavior by delivery agents

  • Delay or incorrect delivery

  • Tampering or mishandling of the product during delivery

Any such disputes must be resolved directly between you and the respective logistics partner or their delivery personnel. By using our services, you acknowledge and agree to this limitation.


3. Nationwide Delivery Coverage

Sairam Herbals proudly delivers to all serviceable locations across India.

If your area is unserviceable or restricted due to logistical constraints, we will notify you and suggest alternative options or issue a full refund where applicable.


Need Help? Contact Us

📞 +91-9179026596
📧 sairamherbal@gmail.com
🌐 www.sairamherbals.com

© 2025 Created with Udit Pruthi