Sairam Herbals (“us”, “we”, or the “Company”) is the author and publisher of www.sairamherbals.com
, an internet-based portal and mobile application (collectively referred to as the “Website”).

This Privacy Policy explains how we collect, use, share, and protect personal information about the Users and Service Providers (as defined in the Terms of Use) of the services (as defined in the Terms of Use), and the visitors of the Website (jointly and severally referred to as “you” or “Users” in this Privacy Policy). We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any capitalized term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.

BY USING THE SERVICES OR BY GIVING US YOUR INFORMATION, YOU AGREE TO THE PRACTICES OUTLINED IN THIS PRIVACY POLICY AND HEREBY CONSENT TO OUR COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED. IF YOU DO NOT AGREE, PLEASE DO NOT USE THE SERVICES.

1. Why This Privacy Policy?
1.1 This Privacy Policy is published in compliance with:

The Information Technology Act, 2000;

Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“SPI Rules”);

Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.

1.2 This Privacy Policy outlines:

The type of information collected from Users;

The purpose, means, and mode of usage of such information;

How and to whom such information is disclosed.

2. Collection of Personal Information

We may collect personal information that identifies you or could be used to identify you, including but not limited to:

Contact data (email address, phone number);

Demographic data (gender, date of birth, location);

Usage data;

Other voluntary information (e.g., through communication or forms on the website).

Microphone Access

We may request access to your device’s microphone to enable you to record and add voice notes for order instructions. The audio will be used solely for that purpose and will not be shared beyond what is necessary.

Sensitive Personal Data

We may collect and store sensitive personal information such as:

Passwords;

Payment data (credit/debit card, UPI, etc.);

Health-related data (if applicable);

Any other data as defined under SPI Rules.

3. Privacy Statements
3.1 User Consent

Your use of the Services implies acceptance of this Privacy Policy. If you disagree, you may discontinue the use of the services at any time.

You provide your express consent for us to collect, store, process, and use your personal and sensitive data, including:

For providing Services;

For research, analytics, and business development (in anonymized form);

For promotional communication (unless you opt-out).

3.2 Marketing & Opt-out

You may opt out of receiving non-essential communications by emailing us at sairamherbals@gmail.com
or clicking the “unsubscribe” link in our emails.

4. Accuracy, Access, and Retention of Information

You are responsible for keeping your information accurate. You can update or delete your personal data by contacting us at sairamherbals@gmail.com
. We will retain your information for as long as your account is active or as required for legal purposes.

5. Payment Information

If you make payments through our site, you may be required to provide:

Credit/debit card or bank details;

UPI or other payment methods.

This data is encrypted and transmitted via secure gateways. We do not store sensitive card details unless explicitly allowed by you.

6. Cookies & Log Data

We use cookies and log files to:

Improve user experience;

Analyse site usage;

Track user activity (anonymized).

You may control cookie settings through your browser.

7. Third-Party Sites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

8. Data Security

We follow industry-standard security practices including:

Encryption during data transmission;

Secure servers and restricted access;

Regular security audits.

However, we are not liable for breaches caused by external factors like hacking, poor network, or user negligence.

9. Children’s Privacy

We do not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe your child has provided us information, contact us to have it removed.

10. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any major changes will be notified on the website or by email. Continued use of the Services after changes implies your acceptance.

11. Contact Us

For questions, complaints, or to exercise your data rights, please contact:

📧 Email: sairamherbal@gmail.com

🌐 Website: www.sairamherbals.com

📞 Phone: +91-9179026596

12. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are:

Name: (To be appointed)
Email: sairamherbal@gmail.com